5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that most security guard companies are capable of supplying the service that property managers want, but too often do not because of a lack of continuing excellent management procedures.
Safety guard companies are unlike any vendor a home supervisor usually hires. If you employ a painter, then you can see whether they are doing their jobs by looking at the walls. But when you employ a security guard business, how often can you determine whether the protector organization is performing their job including running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your defenses. In the majority of cases they probably are, but it is important to employ a system of verification and quality management to make sure that problems associated with the deficiency of performing these jobs do not start to happen.
In this guide we’ll talk five (5) easy actions to improving your security guard service and attaining everything you picture as your ideal warehouse security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a specified level of training before they could start working as security guards. If your condition is one of those states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security company and inquire does it look decent.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent method to display whether the protector is a good match for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first dialogue can tell you a lot on what to expect from that guard and it gives you a chance to ask a different guard if you feel it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every guard to the business itself, in many cases the guard’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer trained?
• How long does the security firm double lender?
• How thoroughly are your post requests explained?
Determine the response to each of the questions and make certain they match what you feel is adequate. You should even consider sitting in on your security guard business’s orientation and your site specific training to get an understanding of what goes on preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards are not being supervised, they start to feel their work isn’t important and they start to find themselves as less of a part of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are on your property. These tracking systems permit the security guard business to monitor the log and time the action of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the security guard company provides a method of earning certain each guard is secure and alert. By having guards check-in regularly with the security guard business, at least each 30 minutes, guards feel their security is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security as you are not there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to make sure they know their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security consultant be confident the consultant isn’t actually a security guard business. If that’s the case, your audit is sure to turn up problems with your existing security guard business.